Parcel-Boxes.co.uk Terms & Conditions & Refund Policy

We provide the Website and its contents without any guarantees, promises or warranties, whether explicit or implied by law or other means. You are responsible for the risks that come with using the Internet, and we cannot be held responsible for any loss or damage that results from using the Website or its content.

However, if you or any third party experience personal injury or death as a result of our negligence, we will not exclude our liability.

Our website and these terms and conditions are intended for use within the United Kingdom and are governed by English law.

When you buy one of our products, a contract is formed between you and Parcel-Boxes.co.uk only after your order has been accepted, processed and dispatched. At this point, we will charge your credit/debit card for the value of the goods, plus postage where appropriate. This doesn’t affect your statutory rights.

Cancellation Policy

You can cancel your order for any reason within 14 days of receiving the products. To cancel, you need to let us know in writing (including email) during this 14-day period. If you cancel your order within this time, we’ll refund all the money you’ve paid within 30 days.

If you cancel your order, you’ll need to return the products to us in the manner we describe below. The products must be in perfect condition, unused, complete, and in their original packaging.

Refund Policy

If you’re not happy with the products you’ve ordered, you can return them to us within 30 days of receiving them. We’re happy to give you an exchange or a refund, as long as the products are returned to us complete, unused, in perfect condition, and in their original packaging.

Please note that we won’t cover the cost of returning the products, unless we agree that the products are faulty. We’re subsidizing the postage, so in the event of a return, we’ll deduct the actual postage cost from your refund. Please check with us to find out what the actual postage charge is before you place your order.

To return the products, please email or write to us to let us know that you intend to return them. We need written confirmation of your intent to return the items before we can accept them.

Accessibility, Accuracy and Data Processing

We provide the information on our site without any guarantees, conditions, or warranties about its accuracy. We, as well as third parties connected to us, expressly exclude all conditions, warranties, and other terms that might otherwise be implied by law.

We won’t be liable for any direct, indirect, or consequential loss or damage that users may incur in connection with our site, its use, or the inability to use it. This includes, but is not limited to, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time, and any other kind of loss or damage, however arising, even if it was foreseeable. This condition won’t prevent you from making claims for loss or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories listed above.

This exclusion of liability won’t affect our liability for death or personal injury caused by our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability that can’t be excluded or limited under applicable law.

When you use our site, we’ll process information about you in accordance with our privacy policy. By using our site, you’re giving us your consent to process your information and you’re warranting that all the data you provide is accurate.

You can view our full privacy policy on our site.